Frequently Asked Questions
Everything you need to know about our sustainable fashion and delivery services.
What materials are used in Naturecan apparel?
We prioritize sustainability by using 100% organic cotton, recycled polyester, and eco-friendly dyes to ensure our clothing is as kind to the planet as it is to your skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a return shipping label.
How do I find the right size?
Each product page features a detailed size guide with measurements in both centimeters and inches. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your manufacturing processes ethical?
Yes, we partner exclusively with Fair Trade certified factories that guarantee safe working conditions, fair wages, and zero tolerance for forced or child labor.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.